ABAXE Solucions IT
Language:
EspañolCatalàEnglish
Shop and Outlet

Terms of sale

How reservations, payment, delivery, returns and warranty work for items in the ABAXE computer shop and Outlet.

1. Who sells

In the computer shop the seller is ABAXE SOLUCIONS IT, S.L. (full details in the legal notice). In the Outlet the seller is a private individual, identified on each item's page; ABAXE only publishes the listing and handles the reservation and hand-over at its premises.

2. Prices

  • Prices are in euros. In the shop they include VAT; in the Outlet they are the final price of a private sale, without VAT.
  • Shipping is not included. Each item's page shows an estimated cost, and we confirm the final amount before payment.
  • For items on sale, we show the lowest price they had in the 30 days before the sale.
  • If a price is clearly wrong, we will tell you before completing the sale and you can cancel it at no cost.

3. How reservations work

  • Reserving on the website is free and does not oblige you to buy.
  • We keep the item in your name for 3 days. During that time we call you to arrange pick-up or delivery and payment.
  • If we cannot confirm the reservation within that period, it is cancelled automatically and the item goes back on sale.
  • The purchase is completed when you pay: in store when you collect it, or by bank transfer before shipping.

4. Payment

  • In store: cash or card.
  • For deliveries: bank transfer. We ship the item once we receive payment.
  • For purchases in the shop we give you an invoice.

5. Delivery

  • Pick-up at our premises in Vilanova i la Geltrú (Cuba 1 bis, local 2, 08800 Vilanova i la Geltrú (Barcelona)) during opening hours.
  • Delivery to mainland Spain by courier, usually within 24 to 72 working hours after we receive payment. We do not ship to the Balearic or Canary Islands, Ceuta or Melilla.
  • When you receive the parcel, check it in front of the courier. If it is damaged, note it on the delivery slip and let us know within 24 hours, with photos if possible.

6. Right of withdrawal (purchases with delivery)

  • If you are a consumer and buy with delivery, it is a distance sale: you have 14 calendar days from receiving the item to return it without giving any reason.
  • To do so, tell us before the period ends by email to info@abaxes.com or in writing (you can use the model form below) and send the item back within the following 14 days.
  • The item must be returned complete, with its accessories and packaging, and with no more use than needed to check that it works. If it is damaged through improper use, we may deduct the loss in value.
  • You pay the cost of returning the item. We refund what you paid, including standard shipping, within 14 days of being told of your withdrawal, using the same payment method. We may wait until we receive the item before refunding.
  • If you buy and collect in store, the sale is made in person and the law does not provide this right. Even so, if there is any problem, please talk to us.

7. Warranty

  • New items: 3-year legal warranty.
  • Refurbished and used items sold by ABAXE: 1-year warranty, unless the item's page states a longer period.
  • The warranty covers lack of conformity, that is, the item not working or not being as described. It does not cover knocks, liquids, misuse, third-party tampering or software installed by the customer. For used items, normal wear from previous use is taken into account, such as the battery life stated on the item's page.
  • To use the warranty, contact us with your proof of purchase. We will check the item and repair or replace it; if that is not possible, we will reduce the price or refund you.
  • Before bringing a computer in for repair, back up your data.

8. Outlet items (private sales)

  • They are sold by a private individual, not a business. Consumer protection rules (the 3-year legal warranty and the 14-day withdrawal right) therefore do not apply; the Spanish Civil Code does.
  • The seller is responsible for the item being as described on its page and for hidden defects not mentioned there. We recommend that you see and try the item before buying it.
  • Any warranty or specific condition offered by the seller is shown on the item's page.

9. Customer service and complaints

  • You can contact us in store, by phone (931 264 356) or by email (info@abaxes.com). More details on the contact page.
  • Official complaint forms are available in the shop. You can also contact the Catalan Consumer Agency (Agència Catalana del Consum) or the municipal consumer information office (OMIC) where you live.

10. Applicable law

These terms are governed by Spanish law. If you are a consumer, you may bring a claim before the courts where you live.

Model withdrawal form

(Only fill in and send this form if you wish to withdraw from the purchase.)

  • To: ABAXE SOLUCIONS IT, S.L., Cuba 1 bis, local 2, 08800 Vilanova i la Geltrú (Barcelona), info@abaxes.com
  • I hereby give notice that I withdraw from my contract of sale of the following goods:
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Signature of consumer (only if this form is notified on paper):
  • Date:

Last updated: October 2026.